Privacy Policy

1. Information we collect

Cuenca House collects information when you interact with us through WhatsApp, our website or any other communication channel. This information may include:

• First and last name
• Phone number (WhatsApp)
• Email address
• Property preferences (type, area, budget)
• Messages and conversation history
• If you create an account on cuenca.house (with Google or your name and WhatsApp): your name, Google email address or WhatsApp number, and the properties you save as favorites

2. Use of information

We use the information collected to:

• Provide personalized help with your property search
• Contact you with options that meet your needs
• Improve our services and artificial intelligence agent
• Comply with legal and regulatory obligations in Ecuador

3. AI processing

Cuenca House uses artificial intelligence technology to process WhatsApp conversations. Conversations are analyzed automatically to identify property needs and calculate a qualification score. This processing allows us to respond to your inquiries faster and more accurately.

4. Sharing information

We do not sell, rent or share your personal information with third parties for commercial purposes. We may share information with:

• Technology providers that help us operate (Supabase, xAI, TokenRouter, Anthropic, Meta, Google)
• Authorities when required by law

5. WhatsApp and Meta

Our WhatsApp communications are subject to the privacy policies of Meta Platforms, Inc. By contacting us through WhatsApp, you accept that platform's terms of use.

6. Cookies and analytics

Our website uses Google Analytics to understand, in aggregate, how visitors use its pages (for example, which properties and areas receive the most views). This tool uses cookies, and we do not use it to identify you personally. If you create an account, we store a session cookie to keep you signed in; it is deleted when you sign out. You can block or delete cookies in your browser settings.

7. Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you wish to delete your data, you may request this at any time through our data deletion form.

8. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to the processing of your data

To exercise these rights, contact us at [email protected]

9. Security

We implement technical and organizational security measures to protect your information, including SSL encryption, restricted access and regular backups.

10. Contact

For any questions about this privacy policy:

• Email: [email protected]
• WhatsApp: +593 98 811 4497
• Web: cuenca.house
• Country: Ecuador